Last Updated: 2/30/2026
Company Name: PROEX
Website: https://www.proexroofingandwindows.com/
PROEX operates one or more text messaging, email, and call programs as well as interactive AI-powered chat assistants (collectively, the “Programs”) to communicate with customers and prospects regarding our services. These Programs may include, without limitation:
AI Disclosure: By using our Website or services, you acknowledge that you may interact with an artificial intelligence system designed to provide automated responses. While we strive for accuracy, AI-generated content is for informational purposes only and does not constitute a binding legal or financial commitment by the Company. (p. 1)
You may opt in to receive messages from us by, for example, submitting a form on our Website that includes consent language, requesting text or email updates, providing your information during a service interaction, or otherwise agreeing to receive communications.
Opt‑Out Instructions (STOP):
Help Instructions (HELP):
You may also contact us directly using the information in Section 6 to request that we stop sending messages via SMS, email, or phone.
Carriers are not liable for any delayed or undelivered messages. Availability of a Program and performance of message delivery may be affected by your carrier’s coverage and network conditions.
After a project or service is completed, we may contact you by phone, SMS/MMS, or email to:
Your participation in surveys, feedback requests, or public reviews is voluntary. Declining to participate will not affect your ability to receive services from us.
If you have questions about these Terms or any Program, or if you need help, please contact us:
You may also reply HELP to any text message for assistance.
For more information about how we collect, use, and share your information, including information collected through the Programs and the Website, please review our Privacy Policy below in Section 8 (“Privacy Policy”).
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or interact with our Website or participate in any of our Programs, including our post‑project survey, feedback, and review‑request campaigns.
This policy applies to information we collect through the Website, through our Programs (including SMS/MMS, email, and calls), and through related online interactions. It does not apply to information collected offline (for example, by phone or in person) unless we specifically state otherwise.
The Website and Programs are intended for users located in the United States. If you access the Website or participate in any Program from outside the United States, your information may be transferred to, processed, and stored in the United States.
By accessing or using the Website or participating in any Program, you agree to this Privacy Policy.
We collect information in three primary ways: (a) information you provide to us, (b) information collected automatically when you browse the Website, and (c) information generated during your interactions with our AI and communication tools. (p. 4)
When you submit information through the Website or otherwise interact with us—including through our AI-powered chat assistant—we may collect information you choose to provide, including:
Important Notice on Sensitive Data: Our AI assistant is not intended to process highly sensitive data (e.g., Social Security numbers, financial account details, or medical records). Please do not share sensitive personal information during your chat sessions. (pp. 4, 9)
When you visit the Website, we (and our service providers) may automatically collect certain information about your device and your interaction with the Website, such as:
This information helps us operate the Website, measure performance, understand visitor engagement, detect and prevent fraud, and maintain security.
We use cookies and similar technologies (such as pixels, tags, local storage, and SDKs) to help the Website function, to understand how the Website is used, and to support advertising and measurement activities. These technologies may collect information such as your IP address, device/browser characteristics, and your interactions with the Website.
Examples include:
Some of these technologies may be operated by third parties and may collect information across different websites or online services over time, subject to those parties’ privacy practices.
You can control certain cookies through your browser settings and, where available, through any cookie preference controls presented on the Website. See Section 8.5 for more information.
We use the information we collect for legitimate business purposes consistent with operating our business, maintaining an effective Website, and running our Programs. Depending on how you interact with us, we may use information to:
We do not sell personal information. We do not use information collected through the Website or Programs to make decisions that produce legal or similarly significant effects solely by automated means (for example, automated denial of services).
If you provide your phone number or email address, you may receive communications from us as described in Sections 1–6 and 8.3.
If you opt in to receive text messages, we may send SMS/MMS messages related to:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile phone number, text‑message consent information, or opt‑out status with third parties or affiliates for their own marketing or promotional purposes. We may share this information only with service providers that help us deliver text messages (such as messaging platforms, phone companies, and other vendors assisting with SMS delivery) or as required by law.
You can control cookies through your browser settings, including refusing some or all cookies or receiving an alert when cookies are being sent. If you disable cookies, certain features of the Website may not function properly.
If the Website presents a cookie banner or preference center, you can use it to manage certain categories of cookies where available.
We may use third‑party analytics and advertising tools (such as Google Analytics, Google Ads, and Meta Pixel). These providers may set cookies or similar technologies and collect information about your interactions with the Website to provide measurement, analytics, and advertising services. Information collected through these tools may be combined with other information collected through the Website for the purposes described in this policy.
Some browsers or extensions support the Global Privacy Control (“GPC”) signal. Where required by applicable law, we will process GPC signals as a request to opt out of certain processing (such as certain types of “sharing” for targeted advertising under state law). Honoring GPC may be limited by technical constraints and may not apply to all uses of cookies (for example, cookies necessary to operate the Website).
Some browsers include a “Do Not Track” (DNT) setting. Because there is no common industry standard for interpreting DNT signals, the Website may not respond to all DNT signals. You can use the other controls described in this section to manage cookies and tracking.
We may disclose information collected through the Website and Programs in limited circumstances as described below. We do not sell personal information.
We may share information with vendors and service providers that help us operate the Website, run our business, or deliver the Programs, such as website hosting providers, analytics providers, advertising and measurement vendors, call tracking providers, survey and review‑request platforms, messaging platforms, and customer communication tools. These providers are permitted to use information only to perform services on our behalf and are subject to contractual confidentiality and security obligations. We do not authorize service providers to use personal information for their own independent marketing purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your mobile information will not be sold or shared with third parties or affiliates for promotional or marketing purposes. All categories of sharing described in this Section exclude mobile contact information and text messaging originator opt‑in data and consent; this information will not be shared with any third parties, except service providers that assist us in delivering our text messages or as required by law.
Data from AI interactions may be processed by third-party AI model providers solely for the purpose of generating responses.
We may disclose information if we believe it is necessary to: (a) comply with applicable law, regulation, legal process, or governmental request; (b) enforce our agreements or policies; (c) protect the rights, property, or safety of the Company, our customers, or others; or (d) detect, prevent, or address fraud or security issues.
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our business or assets, information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.
We use reasonable administrative, technical, and physical safeguards designed to protect information collected through the Website and Programs from unauthorized access, use, disclosure, alteration, or destruction. No method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
Email, text messages, and chat communications may not be encrypted end‑to‑end and may not be secure. Please do not send sensitive information through these channels.
If you believe your interaction with us is no longer secure, please contact us immediately using the information in Section 6.
The Website may contain links to third‑party websites or services. We do not control, and are not responsible for, the content, privacy practices, or security of third‑party websites. We encourage you to review the privacy policies of any website you visit.
The Website and Programs are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information through the Website or a Program, please contact us so we can take appropriate steps to delete it.
We retain personal information collected through the Website and Programs for as long as reasonably necessary to fulfill the purposes described in this policy, including to provide services, administer Programs (including surveys and review requests), maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. When information is no longer needed, we will take reasonable steps to delete, deidentify, or securely dispose of it in accordance with our retention practices and applicable law.
We may update these Terms & Conditions and this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this document. Your continued use of the Website or participation in any Program after changes are posted means you accept the updated Terms.
Depending on where you live, you may have certain rights regarding personal information, which may include the right to:
The availability and scope of these rights may vary by jurisdiction.
To submit a privacy request, contact us using the information in Section 6. We may need to verify your identity before completing your request. Where permitted by law, you may designate an authorized agent to submit a request on your behalf. If your request is denied, you may have the right to appeal our decision by contacting us and stating that you are submitting an appeal.
You can control cookies and similar technologies by:
Please note that blocking cookies may affect the functionality of the Website, and some cookies are necessary for the Website to operate.
We do not sell personal information for money. However, we may allow certain third‑party partners to collect information through cookies and similar technologies for analytics, advertising, and measurement. You can opt out of certain cookie‑based advertising through the controls described above.